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Why Hospitality Employee Engagement Equals Customer Experience

"Motivate them, train them, care about them, and make winners out of them… they'll treat the customers right. And if customers are treated right, they'll come back." — Bill Marriott That's the Bill Marriott. Or John Willard "Bill" Marriott Jr to ...

Employee engagement Frontline workforce Hospitality

The American Frontier: Speakap Expands Westward

I can’t believe Speakap is seven years old! Patrick and I started the company to solve a real problem we encountered as store leaders, during college. How to communicate with the ...

Enterprise social media Speakap