All about Internal Communication

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Three Unexpected Takeaways We Recently Discovered at Murtec

Murtec, the Multi-Unit Restaurant Tech Conference, is typically loaded with sessions, speakers and networking focused on “the hottest solutions disrupting restaurant operations and guest engagement.” When I spoke with Chris de Jong, the director of ...

Trends Tech Restaurant Murtec

3 Reasons an ESN Can Be a Godsend in Restaurant Emergency Communications

Everyone eats out at a restaurant or orders take-away. Unless you live in the June Cleaver era, this is just a fact. But data shows this happens more often than not. In fact, ...

Employee engagement Internal communications

Bridging the Internal Communications Gap: What Frontline Employees Really Want & Need

Do your employees love their jobs? Better yet, what makes them love their jobs? These days, it’s not enough to simply work – and go to your job – to earn a paycheck. Most ...

Employee engagement Internal communications

Product Speak: Do Not Disturb Feature Encourages Employees to Switch Off

We spend a lot of time at work. In fact, the average person spends about 90,000 hours at work over a lifetime. Just let that sink in for a minute. I’m the first to admit that I ...

Employee engagement Internal communications

3 Internal Communications Blunders to Avoid in 2019

What makes certain types of internal communications good? Conversely, what makes other types of employee communications bad? The barometer of quality isn’t always so black and ...

Employee engagement Internal communications

3 Communications Gifts Your Frontline Staff Want for the Holidays

The winter holidays (Christmas, Hannukah, Diwali and the many other holidays that pop up) are a time for giving thanks, spending quality time with family and friends and, most ...

Customer experience Employee engagement Retail

Client Speak: A Chat With Penny Grivea, UK Managing Director, Rituals

It’s been an eventful few weeks for us after our UK team attended the Smile London conference on November 12. We went, we listened and we learned quite a lot from fellow internal ...

Customer experience Employee engagement Retail

Smile London 2018: The 4 Big ‘Aha’ Moments

Simon Sinek once said, “Customers will never love your company unless the employees love it first.” It seems like such a simple statement, but the truth and power behind it is ...

Customer experience Employee engagement Internal communications

Product Speak: Email Isn't the Only Registration Way

Not everyone has an email address. No really, I’m serious. In fact, the World Economic Forum estimates that more than 4 billion people, mostly in developing countries, still don’t ...

Customer experience Employee engagement Retail