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3 ways to improve casino employee engagement and turnover

Employee turnover has long been, and still is, a key concern of casino management and operators. New scientific research indicates that supervisors have a key role to reduce the ...

Employee engagement Leisure, Travel & Tourism

When retail personnel does not treat customers equally

You miss the times when you were twenty-something and the cashier always made you smile? Well actually, you should still experience these situations - no matter your age. ...

Customer experience Retail

Successful child care excels at internal communication

Child care is one of the sectors with the highest employee turnover rates. This is harmful, as costs to recruit, hire and train new talent are higher than an hourly worker’s ...

Internal communications

Speakap introduces video: 5 reasons why companies should use it

We have released a major new update: the possibility to add and watch video.


Social support hotel employee mitigates effect job insecurity

The support of the supervisor is very important to limit the negative effect of job insecurity on job performance. This is recently confirmed by scientific research published by ...

Hospitality Internal communications

'Supervision of social workers does not consider emotions'

Home health visiting is very important. It involves community workers' making regular visits to pregnant and new mothers and newborn in their home environments. To deal with all ...

Employee engagement

6 ESN implementation mistakes: Xerox using Yammer and Chatter

The implementation process of an internal social network is essential for its success within large organizations. Because Speakap cares about it very much since its start in 2011, ...


Managing hospital workers' emotions to enhance patient experience

Companies know how important it is to understand and manage emotions of customers. This is particularly true in health care, where the patient can feel a wide variety of emotions, ...


Speakap introduces 'read by indication' feature

Speakap has just introduced the 'read by indication' feature. It enables its customers to check whether an employee read or did not read particular news items.