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All about Internal Communication

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The risk of public, social platforms for business communication

In last weeks news it became known that Continental, a German car parts manufacturer with over 235,000 employees worldwide, immediately forbid its employees to use WhatsApp and ...

Internal communications

The Highly-Engaged Employee [Infographic]

What does an involved, highly-engaged employee look like?

Employee engagement

Learning to communicate creates more energy on the work floor

Positive behavioral change doesn't happen just by chance - the only way to succeed is if new habits match the culture of the organisation and the employees. And no one knows this ...

Internal communications

Our favourite quotes from the HRD Europe 2018 Summit

This May, the European HRD Summit 2018 took place in the home of Speakap HQ: Amsterdam, the Netherlands!

Employee engagement

The First Aid toolkit for workplace conversations

Do you regularly have to face up to difficult conversations with your employer, or do you struggle to make it clear to your colleagues or even your direct reports what your wishes ...

Employee engagement

[VIDEO] How Hudson's Bay delivers customer & employee experiences

Be real, be curious, be courageous, go further. This might sound like the start to a trailer for the latest action movie, but in fact these are the business values of the ...

Customer experience Employee engagement

Employee engagement lessons from the Royal Family

After months of waiting, the day is just about here: Prince Harry and Meghan Markle will be walking down the aisle. And you can guarantee that nothing will be left to chance on ...

Employee engagement

My last great customer experience… #2 H&M

By Speakap content creator Jozy Gallmann.

Customer experience

Employee engagement is broken: time to rethink the whole damn thing

An engaged employee is 17% more productive, 37% less absent and they score between 12% and 34% higher in customer satisfaction ratings. No wonder US companies alone spend close to ...

Employee engagement Frontline workforce