All about Internal Communication

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My last great customer experience… #2 H&M

By Speakap content creator Jozy Gallmann.

Customer experience

Employee engagement is broken: time to rethink the whole damn thing

An engaged employee is 17% more productive, 37% less absent and they score between 12% and 34% higher in customer satisfaction ratings. No wonder US companies alone spend close to ...

Employee engagement Frontline workforce

Meet the team #7: Edson

Edson is one of our talented Android Developers, originating from either Curitiba or Florianopolis (depending on how you look at it). When he's not busy writing code or gaming, ...

Speakap

Engage non-desk employees to become change leaders [Guest Blog]

By Karen J. Hewitt - CEO of Leaderlike Ltd and author of “Employee Confidence – the new rules of Engagement” Non-desk employees work in a variety of locations – manufacturing ...

Employee engagement

Employee engagement: the true differentiator in the UK retail sector

If you read industry news reports, you’d be forgiven for thinking that the rise of online retailers, without many of the overheads that physical stores bring, has sounded the ...

Employee engagement Retail

Employees before customers: 12 inspirational quotes from titans

In today’s hyper-competitive retail landscape, customer obsession has become the most repeated phrase in boardrooms the world over. If you can predict what the customer wants, and ...

Employee engagement

Why connecting with your millennial staff matters

There’s a massive shift in the way that organizations communicate with its employees: the conversation is now two-way, dynamic, and can even be facilitated beyond the physical ...

Internal communications

My last great customer experience… #1 The Dudes Factory

By Speakap's content marketing director, Matt Warnock I know it’s not cool for a man to say this, but I like clothes. I also like football, movies, working out and drinking beer, ...

Customer experience Retail

Ain't what you do, but the way that you do it: the social enterprise

“Organizations today are increasingly judged on the basis of their relationships with their workers, their customers, and their communities, as well as their impact on society at ...

Internal communications Employee engagement