All about Internal Communication

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Serious About Data Security: Speakap Snags ISO 27001 Certification

Do you know your ISO from your GDPR? Would you struggle to tell data protection and information security apart in a line up? Well, you aren’t the only one. Whatever function ...

Speakap Product

Episode 4 - The Importance Of Empathy In The Workplace [Podcast]

Frontline by Speakap is a community for progressive HR leaders to share (and learn) ideas and strategies for creating a thriving workplace, to therefore help all employees reach ...

podcast

Smile London 2018: The 4 Big ‘Aha’ Moments

Simon Sinek once said, “Customers will never love your company unless the employees love it first.” It seems like such a simple statement, but the truth and power behind it is ...

Customer experience Employee engagement Internal communications

Product Speak: Email Isn't the Only Registration Way

Not everyone has an email address. No really, I’m serious. In fact, the World Economic Forum estimates that more than 4 billion people, mostly in developing countries, still don’t ...

Customer experience Employee engagement Retail

My Last Great Customer Experience... #5: Tigerlily (Retail)

It was a sunny, summer's morning.

Customer experience

3 Telltale Signs Your Frontline Aren't Feeling the Engagement Love

From digital and mobile advancements to artificial intelligence and voice recognition, technology has become an integral component in improving the brick-and-mortar shopping ...

Customer experience Employee engagement Retail

Managing Non-Desk Employees? Reduce Employee Turnover

You can’t eliminate employee turnover, but it's becoming easier to thwart. Really...? Despite employed millennials hopping around more than people in an 80's workout video, you ...

Managing non-desk employees

Does Your Head Prevent You From Performing?

At the beginning of this year, in my role as the Chief Human Resources Officer at Speakap, I set the ambitious goal of doubling the size of our organization within six months. And ...

Speakap

Meet the team #11: Ivan

He's about as American as they come, moving to the States as a youngster and taking it by storm (with some help from I Love Lucy along the way)! When he's not hosting candy-driven ...

Speakap