All about Internal Communication

#Customer Experience

3 Communications Gifts Your Frontline Staff Want for the Holidays

The winter holidays (Christmas, Hannukah, Diwali and the many other holidays that pop up) are a time for giving thanks, spending quality time with family and friends and, most ...

Customer experience Employee engagement Retail

How Hudson’s Bay Linked its ESN & CRM to Drive Awareness, Experiences & Sales

Retailers need to think beyond siloed technologies if they want to differentiate and build their businesses in today’s competitive retail environment. That was the message ...

Customer experience Retail Enterprise social media

Client Speak: A Chat With Penny Grivea, UK Managing Director, Rituals

It’s been an eventful few weeks for us after our UK team attended the Smile London conference on November 12. We went, we listened and we learned quite a lot from fellow internal ...

Customer experience Employee engagement Retail

Smile London 2018: The 4 Big ‘Aha’ Moments

Simon Sinek once said, “Customers will never love your company unless the employees love it first.” It seems like such a simple statement, but the truth and power behind it is ...

Customer experience Employee engagement Internal communications

Product Speak: Email Isn't the Only Registration Way

Not everyone has an email address. No really, I’m serious. In fact, the World Economic Forum estimates that more than 4 billion people, mostly in developing countries, still don’t ...

Customer experience Employee engagement Retail

My Last Great Customer Experience... #5: Tigerlily (Retail)

It was a sunny, summer's morning.

Customer experience

3 Telltale Signs Your Frontline Aren't Feeling the Engagement Love

From digital and mobile advancements to artificial intelligence and voice recognition, technology has become an integral component in improving the brick-and-mortar shopping ...

Customer experience Employee engagement Retail

Frontline Employees Are Your Most Underutilized Marketing Tool

“Half the money I spend on advertising is wasted; the trouble is I don't know which half!"  If only John Wanamaker, the marketing pioneer credited for the most famous industry ...

Customer experience

My last great customer experience... #4: Coolblue (Retailer)

It took the approaching birth of our first child to realise the absence of the necessary family household appliance...

Customer experience