All about Internal Communication

#Customer Experience

Frontline Employees Are Your Most Underutilized Marketing Tool

“Half the money I spend on advertising is wasted; the trouble is I don't know which half!"  If only John Wanamaker, the marketing pioneer credited for the most famous industry ...

Customer experience

My last great customer experience... #4: Coolblue (Retailer)

It took the approaching birth of our first child to realise the absence of the necessary family household appliance...

Customer experience

The in-store experience is still key to winning in unified retail

The retail landscape is shifting rapidly, and the lines between online and physical retail are blurring faster than an Instagram filter, but the in-person and in-store retail ...

Retail Customer experience

What retailers can learn from online shopping to create a unified retail strategy

When it comes to news about retail, it feels like all we hear is doom and gloom; a major retail chain has shut down, or another image of an empty shopping street. It's not ...

Retail Customer experience

Expert talks: an interview with Erwin van der Vlist

As the co-founder and managing director of an international company, Erwin van der Vlist knows better than most how important it is to have outstanding internal communication, and ...

Customer experience

[VIDEO] How Hudson's Bay Achieves Customer & Employee Experience Success

Be real, be curious, be courageous, go further.  This might sound like the start to a trailer for the latest action movie, but in fact these are the business values of the ...

Customer experience Employee engagement

My last great customer experience… #2 H&M

By Speakap content creator Jozy Gallmann.

Customer experience

My last great customer experience… #1 The Dudes Factory

By Speakap's content marketing director, Matt Warnock I know it’s not cool for a man to say this, but I like clothes. I also like football, movies, working out and drinking beer, ...

Customer experience Retail

Take your customers' experience of your brand to the next level

The consumers of today know no mercy - in the 2011 Customer Experience Impact (CEI) Report, 89% of consumers began doing business with a competitor following a poor customer ...

Customer experience