All about Internal Communication

#Customer Experience

What retailers can learn from online shopping to create a unified retail strategy

When it comes to news about retail, it feels like all we hear is doom and gloom; a major retail chain has shut down, or another image of an empty shopping street. It's not ...

Retail Customer experience

Expert talks: an interview with Erwin van der Vlist

As the co-founder and managing director of an international company, Erwin van der Vlist knows better than most how important it is to have outstanding internal communication, and ...

Customer experience

[VIDEO] How Hudson's Bay Achieves Customer & Employee Experience Success

Be real, be curious, be courageous, go further.  This might sound like the start to a trailer for the latest action movie, but in fact these are the business values of the ...

Customer experience Employee engagement

My Last Great Customer Experience… #2 H&M

By Speakap content creator Jozy Gallmann.

Customer experience

My last great customer experience… #1 The Dudes Factory

By Speakap's content marketing director, Matt Warnock I know it’s not cool for a man to say this, but I like clothes. I also like football, movies, working out and drinking beer, ...

Customer experience Retail

Take your customers' experience of your brand to the next level

The consumers of today know no mercy - in the 2011 Customer Experience Impact (CEI) Report, 89% of consumers began doing business with a competitor following a poor customer ...

Customer experience

3 ways to create a unique customer experience

Creating a unique customer experience starts with your internal communication. After all, employees are the ones who make or break a customer experience. Use the following 3 ways ...

Customer experience

Empower your employees and improve the customer experience

One of the biggest challenges in improving the customer experience is the implementation of managerial strategies at the frontline. Putting employees first is the key to satisfied ...

Customer experience

Employees with happy faces? Revenue likely to increase

Do employees with happy faces have a positive impact on revenue? Yes, very likely. Consumers' employee evaluations are less positive when associates are not smiling.

Customer experience Employee engagement