All about Internal Communication

#Customer Experience

Employees with happy faces? Revenue likely to increase

Do employees with happy faces have a positive impact on revenue? Yes, very likely. Consumers' employee evaluations are less positive when associates are not smiling.

Customer experience Employee engagement

When retail personnel does not treat customers equally

You miss the times when you were twenty-something and the cashier always made you smile? Well actually, you should still experience these situations - no matter your age. ...

Customer experience Retail