All about Internal Communication

#Employee Engagement

3 Internal Communications Blunders to Avoid in 2019

What makes certain types of internal communications good? Conversely, what makes other types of employee communications bad? The barometer of quality isn’t always so black and ...

Employee engagement Internal communications

3 Communications Gifts Your Frontline Staff Want for the Holidays

The winter holidays (Christmas, Hannukah, Diwali and the many other holidays that pop up) are a time for giving thanks, spending quality time with family and friends and, most ...

Customer experience Employee engagement Retail

Client Speak: A Chat With Penny Grivea, UK Managing Director, Rituals

It’s been an eventful few weeks for us after our UK team attended the Smile London conference on November 12. We went, we listened and we learned quite a lot from fellow internal ...

Customer experience Employee engagement Retail

Smile London 2018: The 4 Big ‘Aha’ Moments

Simon Sinek once said, “Customers will never love your company unless the employees love it first.” It seems like such a simple statement, but the truth and power behind it is ...

Customer experience Employee engagement Internal communications

Product Speak: Email Isn't the Only Registration Way

Not everyone has an email address. No really, I’m serious. In fact, the World Economic Forum estimates that more than 4 billion people, mostly in developing countries, still don’t ...

Customer experience Employee engagement Retail

3 Telltale Signs Your Frontline Aren't Feeling the Engagement Love

From digital and mobile advancements to artificial intelligence and voice recognition, technology has become an integral component in improving the brick-and-mortar shopping ...

Customer experience Employee engagement Retail

Employee WOM (Word of Mouth): Building or Busting your Company Value

Just as WOM (Word of Mouth) is the Holy Grail of generating demand for consumer products, it can be applied when generating demand for your company’s jobs. Generating demand for a ...

Employee engagement

[VIDEO] Good Company Culture + Employee Engagement = Success!

It's a formula that makes complete sense and yet many organisations stil haven't quite caught on. Focusing on company culture and employee involvement almost always leads to ...

Employee engagement

The Highly-Engaged Employee [Infographic]

What does an involved, highly-engaged employee look like?

Employee engagement