All about Internal Communication

#Employee Engagement

Internal advertising turns disengaged employees into brand ambassadors

Does your company have to contend with disengaged employees who do not identify with the organization? Then one of your solutions is exposing your employees to internal ...

Employee engagement Internal communications

6 opportunities to improve frontline service operations

Frontline associates striving to improve service operations, say they need more mental coaching, interaction possibilities and a culture of trust, respect and open-mindedness ...

Employee engagement Retail

Employees with happy faces? Revenue likely to increase

Do employees with happy faces have a positive impact on revenue? Yes, very likely. Consumers' employee evaluations are less positive when associates are not smiling.

Customer experience Employee engagement

Four important skills of executive chefs in hospitality

In today’s competitive hospitality industry, chefs de cuisine need to have more skills than ever before. Knowing how to prepare food and to provide staff the right culinary and ...

Employee engagement Hospitality

Internal communications in maritime: blue collar workers not engaged?

A recent scientific report indicates that the staff of the large ship building company Damen (€2,1 billion turnover, 9000 employees) wants to receive more information from the ...

Employee engagement Leisure, Travel & Tourism Internal communications

3 ways to improve casino employee engagement and turnover

Employee turnover has long been, and still is, a key concern of casino management and operators. New scientific research indicates that supervisors have a key role to reduce the ...

Employee engagement Leisure, Travel & Tourism

'Supervision of social workers does not consider emotions'

Home health visiting is very important. It involves community workers' making regular visits to pregnant and new mothers and newborn in their home environments. To deal with all ...

Employee engagement

How Kia reduced employee turnover from 31 to 2% through engagement

Interested in a strategy to improve employee engagement in an organization? Learn from Kia Motors, the Korean manufacturer that decided to focus on in line-manager performance, ...

Employee engagement HR

Why emotional engagement helps frontline employee performance

Frontline employees need to be able to express their emotions to their coworkers and manager. If they can’t share thoughts and feelings, the level of their customer service is ...

Employee engagement Frontline workforce