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#Hospitality

What Can Be Done To Decrease Hospitality Turnover?

Employee retention is a challenge that can greatly affect the success of a business. The Hospitality industry faces some of the lowest employee retention rates, leading to poor ...

Hospitality

Why Hospitality Employee Engagement Equals Customer Experience

"Motivate them, train them, care about them, and make winners out of them… they'll treat the customers right. And if customers are treated right, they'll come back." — Bill ...

Employee engagement Frontline workforce Hospitality

How To Increase Hospitality Employee Engagement - Measure What Matters

There's an enigma around employee engagement - even though you can tell when it is or isn’t happening, you’d be hard-pressed to pinpoint exactly why.

Employee engagement Hospitality Internal communications

Why Onboarding Hospitality Employees The Right Way Could Save Your Company

Hospitality has an engagement problem. Along with retail, hospitality employees are amongst the least engaged in all industries in the UK.

Hospitality Onboarding

Enjoyment as a business case: the VachChat ESN story

It’s a big question. How do you make new technologies stick in companies and industries not widely renowned for the adoption of modern tooling? Is it more training? Better ...

Hospitality UK

5 Internal Crisis Communications Lessons from Starbucks

Last April, the global coffee giant Starbucks was sucked into a conversation about racial bias when an incident took place at one of their Philadelphia restaurants. The manager of ...

Retail Hospitality Internal communications

3 conditions to get hotel employees to go the extra mile

Hotel employees tend to go the extra mile in providing a great customer experience, when their supervisors step forward as role models and their employers invest in brand ...

Employee engagement Hospitality

Attracting and retaining millennials in hospitality: 8 expectations

Millennials. Some call them the first digital natives. And they have a wide array of expectations for potential employers and their career. Hospitality companies focused on ...

Hospitality

Four important skills of executive chefs in hospitality

In today’s competitive hospitality industry, chefs de cuisine need to have more skills than ever before. Knowing how to prepare food and to provide staff the right culinary and ...

Employee engagement Hospitality