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#Hospitality

5 Internal Crisis Communications Lessons from Starbucks

Last April, the global coffee giant Starbucks was sucked into a conversation about racial bias when an incident took place at one of their Philadelphia restaurants. The manager of ...

Internal communications Retail Hospitality

3 conditions to get hotel employees to go the extra mile

Hotel employees tend to go the extra mile in providing a great customer experience, when their supervisors step forward as role models and their employers invest in brand ...

Hospitality Employee engagement

Attracting and retaining millennials in hospitality: 8 expectations

Millennials. Some call them the first digital natives. And they have a wide array of expectations for potential employers and their career. Hospitality companies focused on ...

Hospitality

Four important skills of executive chefs in hospitality

In today’s competitive hospitality industry, chefs de cuisine need to have more skills than ever before. Knowing how to prepare food and to provide staff the right culinary and ...

Hospitality Employee engagement

Social support hotel employee mitigates effect job insecurity

The support of the supervisor is very important to limit the negative effect of job insecurity on job performance. This is recently confirmed by scientific research published by ...

Hospitality Internal communications