All about Internal Communication

#Retail

The Best Ways To Onboard Retail Employees

Let's address the elephant in the room straight away. No point sugar-coating it: these are not the easiest times for retailers. In the US, giants like Nordstrom, Macys, Kohls and ...

Retail Onboarding

3 Must-Follow Methods for Retail HR Professionals

Earlier this month, the Speakap team attended LeapHR: Retail in Austin, TX. Leaders from across the industry come to connect and discuss critical topics, such as how to engage the ...

Retail HR tips

What's Your Employee Communication Plan For The Retail Apocalypse?

The past few years have been particularly tough on retailers and 2019 looks set to be no different, with Business Insider last week reporting that a total of 5,300 US stores are ...

Retail HR

5 Internal Crisis Communications Lessons from Starbucks

Last April, the global coffee giant Starbucks was sucked into a conversation about racial bias when an incident took place at one of their Philadelphia restaurants. The manager of ...

Retail Hospitality Internal communications

3 Communications Gifts Your Frontline Staff Want for the Holidays

The winter holidays (Christmas, Hannukah, Diwali and the many other holidays that pop up) are a time for giving thanks, spending quality time with family and friends and, most ...

Customer experience Employee engagement Retail

How Hudson’s Bay Linked its ESN & CRM to Drive Awareness, Experiences & Sales

Retailers need to think beyond siloed technologies if they want to differentiate and build their businesses in today’s competitive retail environment. That was the message ...

Customer experience Retail Enterprise social media

Client Speak: A Chat With Penny Grivea, UK Managing Director, Rituals

It’s been an eventful few weeks for us after our UK team attended the Smile London conference on November 12. We went, we listened and we learned quite a lot from fellow internal ...

Customer experience Employee engagement Retail

Product Speak: Email Isn't the Only Registration Way

Not everyone has an email address. No really, I’m serious. In fact, the World Economic Forum estimates that more than 4 billion people, mostly in developing countries, still don’t ...

Customer experience Employee engagement Retail

3 Telltale Signs Your Frontline Aren't Feeling the Engagement Love

From digital and mobile advancements to artificial intelligence and voice recognition, technology has become an integral component in improving the brick-and-mortar shopping ...

Customer experience Employee engagement Retail