All about Internal Communication

#Retail

My last great customer experience… #1 The Dudes Factory

By Speakap's content marketing director, Matt Warnock I know it’s not cool for a man to say this, but I like clothes. I also like football, movies, working out and drinking beer, ...

Customer experience Retail

Are you hiring? How to become a magnet for non-desk employees.

In most the western world, unemployment rates continue to fall, which is of course generally good news. However, it places extra strain on industries such as retail, where the ...

Retail Frontline workforce

4 ways to support supermarket supervisors to excel at problem solving

In the age of the customer experience, it is shocking to realize that US supermarket supervisors are unable to resolve nearly 34% of typical daily customer problems effectively. ...

Retail

Visionary leaders who communicate well inspire store associates

How are retailers able to inspire and retain store associates? Researchers shows that one part of the solution is charismatic leadership. 

Retail

Scientists: in-store retail raises revenue by hiring additional staff

Increasing the number of sales reps is the first thing an in-store retailer should do to raise its revenue. A second option is to decrease the quality advantage consumers perceive ...

Retail HR

6 opportunities to improve frontline service operations

Frontline associates striving to improve service operations, say they need more mental coaching, interaction possibilities and a culture of trust, respect and open-mindedness ...

Retail Employee engagement

When retail personnel does not treat customers equally

You miss the times when you were twenty-something and the cashier always made you smile? Well actually, you should still experience these situations - no matter your age. ...

Retail Customer experience