All about Internal Communication

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(VIDEO) Improving leisure industry internal communications with an ESN

Communications and relationship-building are at the heart of modern business. And if the connection between frontline employees and customers has long been established and valued, organizations are now realizing en masse that previously overlooked ...

comunicación corporativa comunicacion interna compromiso trabajadores Red social experiencia cliente

How Hudson’s Bay Linked its ESN & CRM to Drive Awareness, Experiences & Sales

Retailers need to think beyond siloed technologies if they want to differentiate and build their businesses in today’s competitive retail environment. That was the message ...

Enterprise social media Customer experience Retail

Client Speak: A Chat With Penny Grivea, UK Managing Director, Rituals

It’s been an eventful few weeks for us after our UK team attended the Smile London conference on November 12. We went, we listened and we learned quite a lot from fellow internal ...

Internal communications Customer experience Employee engagement

Serious About Data Security: Speakap Snags ISO 27001 Certification

Do you know your ISO from your GDPR? Would you struggle to tell data protection and information security apart in a line up? Well, you aren’t the only one. Whatever function ...

Speakap Product

Episode 4 - The Importance Of Empathy In The Workplace [Podcast]

Frontline by Speakap is a community for progressive HR leaders to share (and learn) ideas and strategies for creating a thriving workplace, to therefore help all employees reach ...

podcast

Smile London 2018: The 4 Big ‘Aha’ Moments

Simon Sinek once said, “Customers will never love your company unless the employees love it first.” It seems like such a simple statement, but the truth and power behind it is ...

Internal communications Customer experience Employee engagement

Product Speak: Email Isn't the Only Registration Way

Not everyone has an email address. No really, I’m serious. In fact, the World Economic Forum estimates that more than 4 billion people, mostly in developing countries, still don’t ...

Managing non-desk employees Internal communications Retail

My Last Great Customer Experience... #5: Tigerlily (Retail)

It was a sunny, summer's morning.

Customer experience

3 Telltale Signs Your Frontline Aren't Feeling the Engagement Love

From digital and mobile advancements to artificial intelligence and voice recognition, technology has become an integral component in improving the brick-and-mortar shopping ...

Managing non-desk employees Internal communications Retail